RETURN & REFUND POLICY
At Shoparo, we want every customer to have a reliable shopping experience.
If you experience an issue with your order, please contact our customer support team before returning any product.
Eligible Returns
You may request assistance if you receive:
- A damaged product
- A defective product
- An incorrect product
- A materially incomplete product
- A product materially different from its description
Please report such issues within 7 days of delivery.
Return Verification
To verify your request, we may ask for:
- Order number
- Clear product photographs
- Photograph of the shipping label or packaging
- Video showing the issue, where required
An unboxing video is recommended for damaged or incorrect-product claims because it can help us verify the issue faster.
Non-Returnable Cases
Subject to applicable consumer rights, returns may not be accepted simply because:
- You changed your mind
- You no longer require the product
- You ordered an incorrect variation despite accurate information being displayed
- The product has been used or damaged after delivery
Hygiene-sensitive, personalised, consumable, or specifically marked non-returnable products may also have additional restrictions.
Replacement
Once your request is approved, we may provide a replacement depending on product availability.
If a replacement is unavailable, an eligible refund may be offered.
Refund Timeline
Approved refunds are generally initiated within 3–7 business days.
After initiation, banks, UPI providers, cards, or payment gateways may require an additional 5–10 business days to reflect the amount.
For Cash on Delivery orders, approved refunds may be processed through UPI or bank transfer.
Important
Please do not return products directly to Dropship India, the courier company, or any supplier without receiving return instructions from Shoparo.
Contact Us
For returns, replacements, cancellations, or refunds:
Shoparo
Email: sdarunde1106@gmail.com
Phone: +91 7020466343